Last week’s blog looked at the recent history of emotional intelligence (EQ) and how it has taken root in today’s business landscape – producing notable results in some of the world’s most influential organizations.
This week, I’d like to share a project in which Blueline worked with a Fortune 120 pharmaceutical firm to assess the EQ skills of its leaders, including coaching to the assessment results and customized training to further develop the skills.
It’s all about relationships
Our challenge was to develop a solution for 80 key leaders who support the clinical trial pipeline. Our client was committed to the idea that EQ behaviors are integral to the success of this important team, and that increasing skills would increase productivity and results.
The objective was threefold: to build greater awareness of the importance of EQ skills; to provide an understanding of each person’s strengths and gaps related to their skills; and to provide opportunities for people to grow existing skills and acquire new ones in managing their emotions and relationships with others.
The project consisted of four phases:
- A “Foundations of EQ” class that explained fundamental concepts and explored the core behaviors that lead to EQ success.
- An EQ 360 assessment in which leaders assessed their own skills as well as the skills of their managers, colleagues and direct reports.
- Individual coaching based on each participant’s assessment results.
- Customized training in response to the strengths and skill gaps discovered in the aggregated assessment results.
Within a month of completion of the six-month project, each participant was asked to evaluate its impact. Preliminary results revealed that participants were convinced the program would make a real difference in both their business and personal lives:
- 85% said it was the best combination of training and development they had ever received.
- 87% agreed that they gained knowledge and skills they can use on their job.
- 85% agreed that they would use the knowledge and skills in their personal lives.
- 87% were satisfied or very satisfied with the investment of time and effort in the training.
I have come to believe that any business result can be greatly improved simply by focusing on the quality of personal transactions that deliver that result. EQ is an idea whose time has come – and today is delivering enormous gains in speed, efficiency and quality of human interactions.
I can say with complete confidence that your organization – like so many others – has enormous opportunities to leverage the power of emotional intelligence to deliver quantitatively better business results.
Contact Blueline Simulations to find out how. The next success story could be yours.
We did it. We successfully trained a group of 300 directors and vice presidents in core leadership values. Now it was time to find a company that could put the cherry on top.
I wanted an immersive classroom experience that would build strategic thinking skills and adaptable decision-making in a competitive and dynamic environment. I needed something that would test participants’ behaviors against their newly learned values as much as their executive acumen.
There were dozens of providers to sort through – all touting their simulation solutions as the “most advanced,” “easiest to deploy,” “best immersion” and so on. I didn’t have the time or experience to sort out the best from among them.
Then I came across Blueline Simulations, which had already done the research to identify simulations and providers with the highest customer satisfaction. They also offered program and project management resources, meaning we could do everything from negotiating terms to planning our implementation to conducting the simulation itself.
We selected Blueline Simulations’ Executive Challenge™, a competitive multiplayer simulation that puts participants on the leadership team of a virtual company.
We conducted roughly 15 sessions over a two-year period. Each delivery built on the one before as we refined the training simulation in ways that made it feel as if it had been designed just for us. The work we did on debriefs and adverse events to help “customize” the experience made it that much more relevant to the audience.
Attendees were tasked with growing a virtual business by investing in and producing product lines, responding to market demands, and balancing time, capital and human resources. Throughout the simulation, teams evaluated the sustainability of a business and the long-term implications of short-term decisions; acknowledged personal management styles and leadership blind spots; balanced personal and organizational objectives; collaborated to solve complex business problems; defined a clear strategic vision as a team; and implemented the vision in the face of adverse events.
Teams prepared presentations at the end of the simulation and delivered them to a board of directors composed of company executives. The board chose a winner based on strategy, financial performance, team effectiveness, ability to handle adverse events, adherence to program competencies, sustainability and overall presentation quality.
Participants found the simulation invaluable. They experienced the challenges of being results-focused leaders while using behavior and relationship skills in their interactions with fellow team members. They rated the experience highly, remarking on “how the pressure, the competitiveness, the unexpected turn of events really tested their ability to work collaboratively to make good decisions and to execute against them.”
Blueline was the perfect partner and solution to bring all the work of leadership assessments, coaching and training together in an innovative, engaging and practical way that was useful and memorable to my directors and vice presidents. They comment about it to this day.