A True Confession
The other day I was sitting in a meeting listening to a presentation. Here are the things I confess to having done during that time (I had my laptop open under the auspices of note-taking):
- Googled something the meeting leader said to better understand it
- Emailed my son some help with an algebra problem
- Read the headlines of the New York Times, Huffington Post and Wall Street Journal
- Bought a swimsuit (it probably won’t fit)
- Added a client event to my calendar and invited others to attend
- Rescheduled that event when the client declined
- Took notes on the presentation
I got to thinking – so what does this have to do with classroom simulations? Turns out — everything. Every day it seems our capacity and urge to multi-task grows. To keep pace with the dynamic business environment we operate in, we need to deal with many things at once, problem-solve and complete tasks simultaneously. Simulations are uniquely able to replicate and leverage this phenomenon in a training environment. It can move a classroom training experience from teaching x + y = z to ensuring an understanding of a(xy)+ b2 = z.
How do Simulations Work?
When I think about how simulations work to accomplish this higher order outcome, I come up with three main mechanisms. Effective simulations I’ve created or experienced feature:
- Non-sequential learning
- Realistic, complex situations
- Demonstration of cause and effect
Simulations don’t have a linear, topic-followed-by-topic agenda that transfers knowledge via a “age on the stage.” A simulation might offer a scenario, deliver some learning content on a few topics, provide access to resources (live, written, online or otherwise), then require participants to play roles, work together and use the information combined with their experience to solve a problem. Data may be missing and clues may be provided that don’t get used until later. Decisions may be required that change the course of the learning. Teams might outperform other teams. People might get frustrated and things might go wrong. Kind of like the real world.
When I’m creating a simulation, I like to sift through a lot of stories. The team and I listen to the client tell us what business problems happen when people don’t have the insights the simulation is supposed to deliver. We dig around for drama, intrigue, heartache, achievement and fiscal pain, and then we build them into the simulation. The learning experience has to feel real, or participants won’t care as much.
Simulations are a great way to leverage the experience of some participants to enhance the learning of others. When teams debate decisions and consider multiple courses of action they practice cause and effect thinking that is critical to successful business outcomes. By trusting in the ability (and desire) of humans to process more than one thing at a time, we have found that we can cover more content in a shorter amount of time than with a linear training approach. Senior level employees tend to engage and respond more positively to simulations than to traditional training experiences. One thing is certain; participants usually don’t have the time or desire to buy a bathing suit during a simulation.