Leadership

LOOK! WE’RE IN THE WALL STREET JOURNAL! (KIND OF)

I was talking with a client recently and we were discussing the powerful impact successful change strategies can have on an organization. We were both sharing our continued surprise at how simple strategies can have such far reaching impact. Even though we have both seen and experienced it many times it is still delightful to watch the impact of successful change collaboration unfold. Our discussions led us to a past client experience. One we are proud of and never tire of sharing… Take a look. It’s a great story. And it’s a story I’d love to help create in your organization as well.

A process for collaborative change: Blueline Simulations’ “Voice of the Customer.”voice-customer

1. Listen first. A series of stakeholder interviews reveals prevailing biases and mental models.

2. Build a straw man. We propose a design that is explicitly informed by the client’s own words.

3. Tell the story. We record a webinar and produce an interim report to introduce the design to key organizational influencers.

4. Test and refine the design. Stakeholder response leads us to produce a new iteration in preparation of the next step.

5. Present the big idea. The final report is a testament to the work of the organization’s stakeholders… and becomes a powerful artifact for change.

Brandon Hall Award Application Time!

In our industry there are few awards that matter as much as the Brandon Halls. Last month the 21st Annual Brandon Hall Group HCM Excellence Awards Program opened for applications. The Brandon Hall Awards are “the most prestigious awards program in the industry. Often times called the “Academy Awards” by Learning, Talent and Business Executives, the program was one of the first of its kind in the learning industry.” (http://go.brandonhall.com/Excellence_Awards_Home)

Many prestigious organizations have received awards from Brandon Hall –  Sears, IBM, AT&T, Bank of America, 7-Eleven, Walgreens, Wyndham Hotel Group, American Express, LinkedIN, Bank of America, McDonalds, and Blueline.

Yes, Blueline!

Click here to read how The Talent Management Specialists at Blueline Swept the Brandon Hall Awards.

recent-award

Simulation Develops Results Focused Leaders at Fortune 300 Company (Part 1)

In my previous life as the head of Alltel University, and owner of its leadership development programs, I went in search of a capstone training event for the program we designed for 300 Directors and Vice Presidents across the organization. Having provided 360 assessments, external coaching, and internal workshops to this group on its Core Leadership Values, I wanted an immersive experience that would build strategic thinking skills and adaptable decision-making in a competitive and dynamic environment that would test participants behaviors against the Values, as much as their Executive acumen.

Extensive research went in to understanding the current market offerings in the simulation field, as I felt this would give us our best chance to provide a memorable, yet practical experience for our attendees. Participants in the program represented various organizational functions including customer service, sales, legal, marketing, engineering, products and finance.

My challenge was that there were dozens of providers to sort through! All touted their simulation solution as the “most advanced, “ “easiest to deploy,”  “best immersion,” and so on. I simply did not have the time or experience to be able to sort out the best from among these providers.

Then, through a combination of circumstance, timing and a little luck in the evaluation process, I came across Blueline Simulations. What was intriguing about them is they had already done all of this research to identify the simulations and providers with the highest customer satisfaction. On top of this work, Blueline offered program and project management resources, so by working with Blueline, we could do everything from negotiating terms to planning our implementation to conducting the simulation itself.

While there were several companies that made the final cut of proposals, it was clear that for our needs, Blueline Simulations was the best choice for this initial opportunity, and had the capability and capacity to grow with us. Together with Dan Gregory at Blueline Simulations, we selected Executive Challenge™, a competitive, multiplayer simulation that puts participants on the leadership team of a virtual company.

In my next posting I will share the nature of the program, how we customized it for Alltel’s needs, and what the outcomes were in delivering the simulation. Stay tuned!

Do your high-potentials think and act like business owners?

Introducing Business (Acumen) Challenge™: A one day simulation in which competing teams strive to grow their businesses effectively by making investment decisions, funding their strategies, and evaluating their results in terms of real-world financial metrics. Participants prepare for this classroom or virtual classroom experience by building their basic financial knowledge through an optional online program called Fluent in Finance™.

Sign up for our 50-minute public webinar at 1:30 pm EST on February 21st. Register today to reserve your seat!

During the info session and demonstration, you’ll get an exclusive sneak peek at Business Challenge™ and get to see first-hand how this revolutionary new program will change the way you groom your next generation of Managers!

Looking for more? Discover our complete set of leadership development experiences first hand through a series of 50-minute webinars hosted by Blueline’s Managing Partner and it’s Director of Leadership Innovations.

Intelligent support that is accessible just-in-time at the point of need.

In a short time, our world has changed dramatically. No longer is knowledge and information bound to printed volumes or even desktops. We now have the ability to create interactive elearning content and publish it on mobile devices, including iPhones, making it instantly available anytime, no matter where we are.

Gone also are the days of memorizing vast amounts of information for instant recall.  We now have instant access to vast libraries of information, far more than we could have ever hoped to memorize in a lifetime.  Mobile accessible eLearning makes it possible for us to access just about any knowledge we desire wherever we are, just when we need it.   In this way, it represents a tremendous breakthrough for reference and performance support.   But having all of this information at your fingertips can also be overwhelming. The real breakthrough is achieved when learners are able to find exactly the right information, when and where they need it.

In the late 80’s and 90’s Roger Shank, then Dean of Northwestern’s Institute for Learning Sciences, pioneered research into expert tutoring systems using artificial intelligence.  That evolved into “ask” systems that let users access relevant help by simply selecting the question that they want to have answered.  As a practical matter, these systems were never really “artificially intelligent.”  They relied upon developers and programmers to develop hard coded pathways that they believed would best serve the learner.

Fast forward a decade… Google and others have made huge strides toward anticipating which website we are searching for when we enter a request into their search engines and serving up the information most relevant to us.  This technology has given way to a new generation of “ask” systems.

The latest generation of performance support pioneered by the Blueline team, leverages these new “ask” system capabilities. Search responses, relevant links and associated content are determined using a gaming engine model (rules and probabilities) to predict and share the most relevant content for each user. The engine “learns” from previous users’ choices and the designer’s intended objectives.  So in this case, you could say that the learner’s experience evolves “intelligently” based on the succession of choices they make.

Pair this next generation of “ask” systems with mobile delivery and you have an unprecedented business tool.   Intelligent support that is accessible just-in-time at the point of need.

Would you like to explore potential strategies for putting these exciting new platforms to work in your organization? Blueline is here to help!