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Increase your EQ (Emotional Intelligence) through Simulation

In some of our recent blog posts we’ve explored the importance of Emotional Intelligence (EQ) and how your EQ may be even more important than your IQ at predicting success. So, is your Emotional Intelligence Quotient like your Intelligence Quotient — you have what you are born with and nothing is going to change that? Fortunately, the answer is a resounding no! You can very much develop and increase your EQ long past childhood. The question is how? And within the context of business, how can I use EQ to increase success for my organization and me? It all begins with the three keys to enhancing your EQ — Awareness, Observation, and Reflection. The first step is to become aware of the dynamics of EQ and how they operate. Self-awareness, self-management, social awareness and relationship management provide the critical bedrock for your observations and reflections. Basic awareness can be established in simple ways: by reading a book about EQ, doing Internet research or completing any one of a myriad of training programs. But being aware is just a first step.  Just like any other muscle in your body, EQ must be exercised to grow. No one’s biceps ever got bigger by reading a book on weight lifting. And the best way to exercise your EQ is through observations and reflections.  These require life experiences. The basic premise is that you must observe yourself (and others) and look for patterns, insights, and lessons that you can apply in similar, future experiences. As you apply the insights and lessons you learn, you raise your EQ. From a business perspective this can be a bit of a problem. How do we help people develop their EQ without them having to “learn from experiences on the fly?” Is there a way to exercise the EQ muscle “safely” rather than in a critical team meeting or during a call with a vital customer? Actually, this can be accomplished through well-designed simulation experiences that provide realistic opportunities to practice observe and reflect. Obviously, for these experiences to provide real value, they must model realistic scenarios. For example, a salesperson needs to practice observing and reflecting after a simulated call on a customer, and a manager needs to practice observing and reflecting on simulated supervisory and leadership scenarios Blueline is effectively using custom simulations to build awareness, and to provide opportunities for rich observations and reflection in “safe” environments. Here critical insights, lessons and behaviors can be developed and even practiced before they are needed in high-stress, mission critical situations.

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