SIMmersion PeopleSIM: Coaching and Performance Counseling

Sometimes Training Isn’t the Answer (Part 2)

You’ll recall that in my last post I shared the thought process that we go through when helping clients to determine the root cause of their challenge and therefore the most impactful solution. In this scenario, our pharmaceutical client needed to jumpstart the use of a new product planning process that they had recently updated and streamlined. They also wanted to reassure teams that leadership was committed to the use of the process and that they saw it as critical to the organization’s focus on impacting patient lives.

Rather than update the current training, together with the client we decided to develop two high impact communication pieces. The first, a telestration served as the ideal medium for communicating leadership’s commitment to the new product planning process, while simultaneously striking a powerful emotional chord by demonstrating the likely impact the new process would have on patient lives. As an added bonus, it provided a platform for introducing two new analysis elements that would be needed to complete the new process templates.

This unique approach enabled us to communicate all of this in a very engaging and visually stimulating way in just a few minutes – which drove high levels of viewership and, as a side benefit, meant it could serve as a refresher in planning discussions.

The second piece we developed was a powerful Blueline infographic that served to refresh the target audience on the overall process and then became a JIT ready reference job aide. This engaging, one-page visual graphically displayed key inputs, process steps and decisions-points.

Sample inforgraphic from Blueline

By sharing graphic elements between the telestration and the infographic we were able to drive adoption through consistent branding while keeping costs down. Want to learn more? Want to explore the power of a Blueline training and/or communications solution? Write to me or give us a call today.

Can an eSimulation be Better than a Live Action Role-Play?

Introducing PeopleSIM™

This immersive eSimulation challenges experienced and high potential leaders to apply coaching concepts in realistic settings while receiving immediate and continuous feedback.

How can an eSimulation come this close to delivering real coaching?

  • A voice-activated human interface delivers real-time interactions
  • Combines emotional-state rules & probabilities
  • The character’s mood will change based on their questions
  • Simulated characters “remember” the user’s questions and statements
  • Each statement the learner makes has an effect on the character’s emotional state
  • Negative statements may cause the character to become sad or angry
  • Positive statements can make the character warmer and more approachable


No other training solution on the market even comes close to delivering the realism!

Join us for a Free Webinar! May 9th @ 1:30 EST

During the info session and demonstration, you’ll get an exclusive sneak peek at PeopleSIM™: Performance Coaching and get to see first-hand how this revolutionary new program will change the way you groom your next generation of High-Potential Leaders!

 

 

If you are unable to participate in one of our upcoming public webinars, contact us today to schedule a private demonstration for your company.

Performance Management is Broken

people sim visualFully 70 percent of survey respondents referenced in a paper published March 4, 2014 by Deloitte University Press stated that they are either “currently evaluating” or have recently “reviewed and updated” their performance management systems. The authors note, “today’s widespread ranking- & ratings-based performance management is damaging employee engagement, alienating high performers, and costing managers valuable time.

Introducing PeopleSIM™: Performance Coaching. This immersive eSimulation challenges experienced and high potential leaders to apply coaching concepts in realistic settings while receiving immediate and continuous feedback. Optional classroom and/or virtual classroom elements can be added to create a fully transformative experience.


Please join us for a live walk-through of PeopleSIM™ led by Blueline’s Director of Leadership Innovations: Steve Mosley. Two dates to choose from: April 29th or May 9th!


During the info session and demonstration, you’ll get an exclusive sneak peek at PeopleSIM™: Performance Coaching and get to see first-hand how this revolutionary new program will change the way you groom your next generation of High-Potential Leaders!

If you are unable to participate in one of our upcoming public webinars, contact us today to schedule a private demonstration for your company.

Sometimes the Barrier to New Skills is the Cost of the Tools.

That’s one reason why I’m a terrible snow skier. (Or maybe it’s just an excuse.) When I evaluate the cost of the travel for my family of four, plus the lift tickets and everything else, the price for mastery is prohibitive. My motivation to increase my family’s capability in skiing is not sufficiently strong enough to balance the steep entry fee. As a result we remain forever tethered to dry, warm ground.

I’ve seen the same scenario play out for my organizational partners who feel the urgency for increased coaching skills among their workforce. Have you ever purchased coaching training? It’s worse than lift tickets. Coaching training almost always requires role-playing. And that requires a lot of warm bodies and man-hours to create and execute the simulated conversations. Coaching becomes a back burner, nice-to-have while the organization pursues more urgent learning priorities.

There are options. I recently had a compelling experience with an online coaching simulation. It blew my mind.

You should check it out, too. It’s a demo of a new simulation Blueline is rolling out this month: PeopleSIM™: Coaching and Performance Counseling.

I logged in from the comfort of my desk, and was introduced to Brooke Learner, one of my virtual direct reports. Logic told me that she was simply an actress captured on video, whom I was now watching on the screen. But the algorithms that dictated her responses to my coaching interventions were realistic to the point of being bizarre.

“I notice that you talk a lot during meetings,” I told the young woman onscreen, who had been sitting there blinking, looking at me, awaiting my coaching.

Immediately Brooke became defensive: “Well, I’m the only one who is contributing anything in meetings. Everyone else is quiet! So I guess you don’t want my ideas?”

Oops. This is not going well, I thought. Now the conversation was off on the wrong foot, and it would be difficult to recover. My mind raced with other prompts I might have used to frame this coaching conversation. Brooke sat there staring at me, awaiting my next brilliant intervention.

It felt real.

As vivid and engaging as this experience was, what was most interesting was what was not there. No training breakout room. No “real” person to step into the role of actor. No need to create a script or build anything. Brooke was ready to go. I could imagine dozens – no, hundreds – of organizational learners having their own coaching experiences, all from their desks, simultaneously, in a way that is blissfully easy on stressed training budgets.

Even better, the simulation deals with the “inconsistency problem” that plagues role-plays. Brooke Learner responded to my coaching with pinpoint-accurate, unambiguous feedback. The PeopleSIM™ felt real, provided me with detailed feedback and offered comprehensive remediation on the spot. It offered me a fun and engaging path to becoming a great coach.

Brooke is ready for a conversation with you, too. It’s a lot of fun even if – and especially if – you blow it as badly as I did. The learning insights stick.

Check it out for yourself. Demo the coaching simulation now. Then we’ll see how well you do.