We’ve shared with you in recent posts about our overall work with onboarding and specifically our onboarding work with our client partners at Booz Allen Hamilton. In this post we want to disclose the results of our combined efforts there and the tools that we are utilizing in our current and future work in the onboarding space.
Since the onboarding program at Booz Allen Hamilton launched in November 2009, more than 8,000 employees have participated. Survey results both objective and subjective reveal that the more engaging and interactive program has netted positive results in many areas:
1. Reduction of risk and better adherence to compliance starting in week one. New hires have an improved awareness and understanding of critical firm compliance policies which enhances decision making that could vitally impact the firm’s credibility and legal culpability.
2. Productivity gains attributed to the job readiness of new hires going through the program. Data collected from internal surveys reveal higher (6% average increase) levels of perceived job readiness and impact among new hires participating in the enhanced onboarding program relative to the legacy program. When asked if new employees receive the onboarding they need to perform their roles effectively, employees rated the program a 4 out of 5 or higher 75% of the time. This is a full 23 points above the benchmark norm.
Booz Allen Hamilton estimates that for each day the organization’s new hires are not productive, the firm could lose up to $1 million dollars in potential revenue. Clearly the new program has contributed significant monetary gains.
3. Attrition rates for employees with tenure of 6 months or less have been reduced by four percentage points since the launch of the enhanced onboarding program. This is six percentage points below the norm of similarly-tenured staff at other benchmark companies. When new hires have a good understanding of the organization and the culture they are joining, in addition to insights about their journey ahead based on immersion into simulated real life situations with real life decisions, they are more grounded and well-suited for what lies ahead – not surprising.
4. The firm has experienced increased levels of new hire affiliation and engagement. A few of the most revealing facts include:
* Greater than 95% of participants acknowledge the program had a positive impact on their impression of the company. This has contributed to the decline in attrition as mentioned above.
* Interactivity and networking components are two of the most commonly mentioned positive attributes of the enhanced onboarding.
* Program surveys indicate that the firm’s enhanced onboarding program is outperforming the legacy program in 6 out of 7 survey question categories, including environment, logistics, guest speakers, instructors, objectives, and ROI.
* 96% of participants have rated the enhanced onboarding curriculum, ROI, instructors, and program logistics higher than comparable components of the firm’s legacy onboarding program.
The complete and immersive approach to onboarding at Booz Allen Hamilton promotes accountability while creating value for new hires, their managers, and the firm in a variety of ways.
But we haven’t stopped with this success. At Blueline Simulations we customize solutions to meet the unique needs of our clients. And those needs are varied when it comes to onboarding programs. We want participants to be engaged. We want attrition rates to be low.
We want the solutions that we create to be the best that have been experienced and we have lots of creative solutions for accomplishing that.
Gone are the days when live classroom training that involves travel, meeting space and logistics are required.
By making the most of remote meeting technologies such as GotoMeeting and Adobe Acrobat Connect, the possibilities are limitless! We are taking advantage of these tools and others like them to facilitate training remotely. The use of storylines and journals, live and archived interviews, individual and team assignments completed remotely or live, chat, polling, remote whiteboard and breakouts all ensure that the level of engagement and retention remain high.
We look forward to sharing more with you about our successes and ideas in future blogs.