Mainstream eLearning designs typically rely on predetermined feedback that is in direct response to predefined options. Advances in artificial intelligence (AI) mean that, with the right set of programmatic guardrails, learners can now access immediate, tailored feedback on their performance. GenAI-augmented simulations make it possible to recreate real-world scenarios with complexity and unpredictability, providing learners with just-in-time support and context-specific feedback in the moment.
The benefits of real-time feedback generated by AI
- Enhances learning efficiency by providing immediate insights and allowing for on-the-spot corrections and adjustments
- Accelerates skill development through instant, tailored feedback
- Enables measurement and tracking of progress with precision
- Supports learners with timely guidance and reinforcement that enables them to fail forward
- Empowers facilitators with data-driven insights for targeted coaching
- Creates a dynamic and engaging learning environment
How we generate just-in-time feedback
Blueline’s enhanced ExperienceBUILDERTM platform uses GenAI to thoroughly analyze every aspect of the simulation scenario, data-sets, and responses. Guided by the use of advanced prompt craft that leverages coding practices and parallel agents, we use large language models to evaluate learners’ performance and respond in real time. Responses are based on carefully defined best practices and common failure points. Learners receive succinct replies distilled from complex data that’s captured across an engaging storyline. Immediate feedback enables learners to gauge their progress and make necessary improvements.
Let’s take a look at an actual exchange from one of Blueline’s AI-augmented ExperienceBUILDERTM simulations.
NOTE: The full simulation model is a series of strategic planning discussions with a full cross-functional leadership team, a complex spreadsheet analysis, and a sophisticated budgeting exercise with help from your top analyst.
The situation:
After our most recent board meeting, senior leadership has determined that, to keep this division viable, we must beat our competition to market with our next software launch. Due to lower-than-expected demand and a poor return on investment on the last product released, we are leaning on your experience to bring Eventide to the masses two quarters faster than originally projected. You have six months.
The cross-functional teams involved are still feeling burned out due to the issues experienced during the last release. You’ll want to meet the cross-functional managers you will be working with to let them know about the updated product timing and to get them on board with the new plan ASAP. Best of luck.
Here’s how you chose to break the news to the team about the new timeline:
“We need to bring Eventide to market 6 months sooner than planned. I expect everyone to step up.”
Here’s how Jasmine, the Sales Manager, responded:
“Oh, wow, okay. That’s a tall order—bringing Eventide forward by 6 months. You’ve probably got some solid reasons behind this decision. Just a heads-up—the team’s really feeling the pressure from our last rush. Hoping there’s a plan to help us stay on track without burning out again. Is there any support the company’s planning to provide to help us meet this new timeline?”
The coaching feedback from the virtual coach:
“Your statement has a neutral to slightly negative tone because it sets a high expectation without acknowledging potential challenges or offering support. To improve, consider adding recognition of the team’s hard work and mentioning that you’ll provide resources to help meet this goal. For example: “Our goal is to bring Eventide to market 6 months earlier. I know it’s ambitious, but with the team’s exceptional capability and the right support, I’m confident we can achieve this together.”
Based on this feedback, you decided to try again. This time you took a more thoughtful approach:
“The board has set an ambitious goal for us to beat our competition to market with Eventide. This means accelerating our timeline significantly. Instead of launching in Q3 as originally projected, our new target is to release Eventide by the end of Q1.
I recognize that this might come as a surprise and perhaps even a challenge, but I have full confidence in our team’s capabilities.“
Here’s how Jasmine, the Sales Manager, responded:
“Oh, wow, jumping from Q3 to end of Q1 is quite the leap! I get the drive to outpace our competitors, truly. Last time, though, that push really put our team through the wringer-burnout was real, and we saw some valued friends move on. If we’re stepping up the timeline again, I hope there’s a plan to support the team through this. We’ve got the talent, no doubt; just want to make sure we’re setting everyone up for success and keeping spirits high. What kind of support can we expect this time around?”
And here’s the coaching feedback from the virtual coach:
“Your statement leans positive, highlighting ambitious goals and expressing confidence in your team. To enhance the tone, consider directly addressing potential concerns or stress that such a change might introduce. Perhaps include a note of appreciation for the team’s adaptability and commitment. Something like, “I appreciate everyone’s flexibility and hard work as we adjust to meet these goals. Together, I’m confident we’ll succeed.” This approach maintains the positive spirit while acknowledging and valuing the team’s effort and potential challenges.”
This was just a quick glimpse into the magic that learners experience in our AI-augmented simulations—applying new skills, failing forward, and learning from mistakes. Now imagine engaging with the full cross-functional team to figure out what strategies need to be deployed to bring Eventide to market six months faster. And then having to prepare and present a budget to senior leadership to make that happen.
Ready to give your learners the advantage of real-time AI feedback?
Incorporating GenAI into learning platforms has the potential to truly transform the L&D landscape. With AI-augmented simulations providing instant feedback, learners can navigate complex scenarios with confidence, knowing that they have the support they need to succeed.
ExperienceBUILDER uses generative AI as an engine to simulate a broad range of decision-based business challenges. After using our authentic intelligence to take a deep dive into your organization’s needs, goals, and challenges, we’re able to build a virtual coach and replicate real-life scenarios with unscripted, responsive dialogue. The dynamic and highly engaging environment ensures that your learners receive personalized coaching, context-specific feedback, and a risk-free space to hone their skills.
Schedule a demo today.
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