Simulations

eSimulations: Has Live Role-Play Met Its Match?

It’s a common belief that, for all of their plusses, the big minus with eSimulations is their inability to discern nonverbal communication. And with research showing the significant role tone of voice and body language play in human communication, that’s a very big minus.esims-more-effective

Recent advances, however, have changed that. In fact, for many applications, today’s eSimulations are more effective than live role-play on every level. Here are a couple of reasons why:

  • Level 4 eSimulations (using a rules-based gaming engine) are extremely realistic. Now that developers can create hundreds (and in some cases thousands) of video-based nodes, eSimulations can accurately reflect small changes in tone and body language. Throw in the use of voice recognition, and you have an unparalleled user experience!
  • eSimulations deliver a consistent experience for every user. Notice that I didn’t say the same That wouldn’t be accurate because, in theory, depending on the number of nodes, hundreds could face the same choices and have the same opportunities, but because of the decisions they make, have a completely unique experience. eSimulations eliminate the variability inherent in a live human role-player and can be scored in such a way that they eliminate rater (coach) bias as well.
  • eSimulations can provide significantly more practice opportunities than classroom-based live-role play. For each live role-play, you need to engage two people and optimally three, who often then rotate roles. In the same or less time, all three people could accomplish three rounds of practice each, and probably more, through eSimulation.

That said, eSimulations still aren’t for everyone – primarily because of price. While development costs have dropped dramatically as developers have improved processes and tools, the relative value of this technology is still dictated by the volume of users who can benefit. While some off-the-shelf solutions can serve small numbers of users cost effectively, custom applications typically need an audience of 100 or more users to be cost effective.

I invite you to contact us to learn about any of our custom classroom simulations, Blueline Blueprint™ learning visuals or other innovative delivery methods that have been generating notable business results in leading organizations worldwide for more than 13 years.

Using Simulation to Put Learning in Context

There’s little question that adoption and retention are driven by immersion and engagement. And there’s no better way to both immerse and engage your learners than through simulation.

Simulation is uniquely effective because it creates an opportunity for learners to apply knowledge, skills and behaviors in context. Many simulation designs also are able to deliver just-in-time, just enough performance support at the point of need. And some simulations can even be used as assessment instruments, helping to identify learners with the greatest need and pinpointing specific skill deficiencies.

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Types of Simulation

There are essentially two types of simulation: branching/decision-tree and spreadsheet.

Branching/decision-tree simulations can be used to model interactions with people, software and machines. They range from simple hard-coded faux sim designs that give the illusion of choice to robust designs that distribute and repurpose thousands of nodes based on algorithmic rules and probabilities. This type of simulation is very effective at developing a broad range of interpersonal and decision-focused competencies such as sales, service, coaching and problem-solving and can incorporate interactions with relevant software and machines.

Spreadsheet simulations use complex scenario-modeling frameworks to simulate business strategy and marketplace dynamics. They range from simple sim-board designs that require teams of participants to move chips and tally their own results to sophisticated networked designs that mirror the dynamics of a rapidly changing marketplace. This type of simulation is effective at developing competencies such as business acumen, leadership, change management and judgment.

Despite major technological advances that have reduced development cycles and associated costs, custom simulations typically cost more than other learning alternatives. And the higher the fidelity of the simulation and the more integrated with technology, the greater the cost.

As a third option, our signature Blueline BlueprintTM designs borrow elements from branching and spreadsheet simulations to achieve similar levels of engagement and retention at a lower cost. Blueline BlueprintsTM have been proven to build enthusiasm and maximize retention across a broad range of competencies using both discovery and experiential learning methods.

Over the next month, I’ll be addressing four critical questions to ask yourself to determine whether simulation is right for your needs. In the meantime, I invite you to contact us to learn more about any of our custom classroom simulations, Blueline Blueprint™ learning visuals or other innovative delivery methods that have been generating notable business results in leading organizations worldwide for more than 13 years.

Making the Grade with Simulations

Although once reserved for the business school environment, team-based simulations have earned their rightful place in the training curriculums of learning organizations worldwide during the past decade. And the reasons are plenty:

  1. They facilitate team-building.
  2. They provide a quick and effective means to assess students’ strengths and weaknesses.
  3. They’re fun and engaging.
  4. They’re an outlet for extremely competitive students.
  5. They teach practical application of a broad range of skills such as business strategy and finance, project management, brand management, leadership, market strategy, sales strategy and trust.

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Proof positive

The Wharton School of Business presented a case on the effectiveness of team-based activities run remotely — either synchronously or asynchronously — at ATD’s National Conference a few years back.

Wharton’s experience with its Executive MBA Program was that, in addition to significantly reducing travel time and cost, learners retained more and were more productive when they had more time between sessions to digest and apply information.

The typical design approach incorporated a series of individual and group exercises that included podcasts, webinars, white papers, remote office hours and a remote group activity followed by a capstone live classroom experience. A far cry from when distance learning meant PowerPoint presentations via webinar.

One of Blueline’s popular simulations is Abilitie’s Business Challenge, a web-based multiplayer simulation in which participants take the helm of a virtual business and compete for market leadership. The simulation is set up and debriefed remotely via webinar. At the client’s option, the simulation can be supplemented with a series of case-based elearning modules called Fluent in Finance. The modules present a unique combination of elearning, simulation and virtual classroom experiences.

I invite you to contact us to learn more about any of our custom classroom simulations, Blueline Blueprint™ learning visuals or other innovative delivery methods that have been generating notable business results in leading organizations worldwide for more than 13 years.

A Lesson in Learning from Experience

Few of us have been spared the monotonous training program replete with what seems like a million text-dense PowerPoint slides and a talking head in front of the room “teaching” us. I don’t know about you, but I can’t say I ever learned much – if anything – from that type of training.bl-may2016

As noted training expert Bob Pike so deftly put it: “If telling was teaching, we’d all be geniuses by now.”

The good news is that training departments across the country have taken note and are taking the turn to experiential, immersive training – where learners are active participants in the training and come away with solid skills and strategies they’re eager to take back to the office and apply right away.

In other words, they’re creating and delivering the kind of learning that works.

Content revamped

At Blueline Simulations, we don’t believe you should have to start at square one when going from “instructor led” to “experiential and immersive.” After all, the heart of the issue is seldom the training program content; rather, it’s how the content is delivered.

Through simulation, narrative, game mechanics and more, we transform existing content from our client partners into rich experiential learning events informed by the latest research on adult learning theory – both in the classroom and virtually.

We also have been known to take it up a notch or two for a fully immersive approach where learners step away from the office and into a broader world dense with learning opportunities.

How does a trip to Disney World, Starbucks or an Apple store sound? We’re talking about whole-body, fully kinesthetic learning in which learners are plunged into worlds dissimilar from their own… all for the purpose of unearthing big ideas that can transform their own businesses. The insights clients have gleaned from these experiences have been described as “revolutionary.”

Next week, we’ll take a closer look at these “full immersion” learning events and draw out some principles that will enable you to begin considering your own.

In the meantime, I invite you to contact us to learn more about any of our custom classroom simulations, Blueline Blueprint™ learning visuals or other innovative delivery methods that have been generating notable business results in leading organizations worldwide for more than 13 years.

How does the optional PeopleSIM™ Supportive Selling simulation extend the learning beyond the classroom?

Using the PeopleSIMTM platform, our team of engineers has endeavored to create a sales blueline-q&a4experience that feels so real that your sales people will swear that they are interacting with a live customer via web conference technology. Imagine giving your learners the opportunity to hone their sales skills anytime, anywhere through simulation technology perfected through projects with the U.S. Military – technology that combines voice recognition and a gaming engine that distributes the equivalent of four, feature-length films.

Did you miss the previous questions? Check them now!