How does the optional PeopleSIM™ Supportive Selling simulation extend the learning beyond the classroom?

Using the PeopleSIMTM platform, our team of engineers has endeavored to create a sales blueline-q&a4experience that feels so real that your sales people will swear that they are interacting with a live customer via web conference technology. Imagine giving your learners the opportunity to hone their sales skills anytime, anywhere through simulation technology perfected through projects with the U.S. Military – technology that combines voice recognition and a gaming engine that distributes the equivalent of four, feature-length films.

Did you miss the previous questions? Check them now!

Are you wasting your learner’s precious time?

For mostBL-time-money training functions, creating sustainable impact within your organization is mission critical. If you are not going to generate lasting results then why bother?

Time and time again our experience with client simulations has proven that the more immersive the learning experience, the greater the sustainable impact. Here are just three of the many reasons why immersive learning experiences like simulation are so effective. They:

  1. Connect in powerful ways with every member of today’s multi-generational workforce. For instance, the newest generation of learners brings with it a new set of expectations and access. For them, video games and social networking sites have created demand for learning that is immediately relevant, contextual, immersive and responsive to input from the learner.
  2. Reduce time away from work. Not only do organizations want to reduce time away from work, so do employees. In today’s workplace the work that isn’t done during office hours is done during off hours. So employees are more receptive to focused training delivered over shorter periods.
  3. Make the employee do the work. Studies show that people learn better by doing. Simulations immediately place the learner at the center of the action.

Want to learn more about simulations and other immersive training technologies? Explore the myriad of off-the-shelf products and custom techniques Blueline employs to immerse and engage your learners.

Sometimes Training Isn’t the Answer (Part 2)

You’ll recall that in my last post I shared the thought process that we go through when helping clients to determine the root cause of their challenge and therefore the most impactful solution. In this scenario, our pharmaceutical client needed to jumpstart the use of a new product planning process that they had recently updated and streamlined. They also wanted to reassure teams that leadership was committed to the use of the process and that they saw it as critical to the organization’s focus on impacting patient lives.

Rather than update the current training, together with the client we decided to develop two high impact communication pieces. The first, a telestration served as the ideal medium for communicating leadership’s commitment to the new product planning process, while simultaneously striking a powerful emotional chord by demonstrating the likely impact the new process would have on patient lives. As an added bonus, it provided a platform for introducing two new analysis elements that would be needed to complete the new process templates.

This unique approach enabled us to communicate all of this in a very engaging and visually stimulating way in just a few minutes – which drove high levels of viewership and, as a side benefit, meant it could serve as a refresher in planning discussions.

The second piece we developed was a powerful Blueline infographic that served to refresh the target audience on the overall process and then became a JIT ready reference job aide. This engaging, one-page visual graphically displayed key inputs, process steps and decisions-points.

Sample inforgraphic from Blueline

By sharing graphic elements between the telestration and the infographic we were able to drive adoption through consistent branding while keeping costs down. Want to learn more? Want to explore the power of a Blueline training and/or communications solution? Write to me or give us a call today.

Sometimes training isn’t the answer.

Several years ago a Pharmaceuticals client called to ask us to revise and update a training program we had developed in 2006. Our original design combined an online branching simulation with an immersive classroom game to introduce their R&D organization to a new product planning process.

I responded by asking what prompted our client’s desired revisions. When the client answered: “To introduce new templates and a streamlined process that better aligns with the current business model,” I had my first clue that training might not be the answer. As we explored this more fully, three primary issues emerged. First, the new product development teams felt that the process was too complicated and time consuming. Second, they weren’t sure how the process aligned with the company’s new strategic initiatives. And third, teams weren’t convinced that leaders wanted or needed their output.

These issues pointed toward a different solution. So I asked: “If the teams knew what was now expected and they had access to the streamlined documentation templates, would they be able to successfully follow the process and complete the analysis and documentation?” Hearing, “Yes” I replied,

“Then you don’t have a training problem, you have the opportunity to build enthusiasm through powerful communications.”

BKDOne of the many frameworks we use to explore how best to help clients solve their business challenges is BKD (Believe-Know-Do). We start with what do you want your target audience to be able to Do. Then we explore what they need to Know in order to Do that effectively. And finally, what do they need to Believe to be motivated to Do it.

As the client and I continued our analysis of the situation, we concluded that teams needed to Know how the process and documentation had been simplified based on their feedback. They also needed to Believe that leaders needed the teams’ output to make critical decisions.

In my next post, I’ll walk you through how we saved our client time and money by implementing a communications solution. In the meantime, if you aren’t sure if you have a training problem or communications need, give Blueline a call.

Are You Prepared?

Millennials are revolting against traditional learning methodologies.

They don’t have much patience for static PowerPoint presentations. They’re used to having their thumbs on the buttons of a game controller. And they expect an immersive experience, an ability to control the outcome, and instant feedback to their decisions.

Training for a new generation

The generations of learners that have grown up playing video games are demanding to be immersed in engaging learning experiences. Don’t be quick to dismiss them. It turns out these folks are on to something that cognitive scientists can now validate with a wealth of data: that people learn by doing.

Interested in learning more? Email or call us at 813.269.7467 (ext. 201) to set up a meeting with our team.